PRIVACY POLICY
Last updated: October 13, 2025
This Privacy Policy ("Policy") describes how SHAKURO LTD FZCO ("Company," "we," "us," or "our") collects,
uses, discloses, and protects your personal information when you visit or use pillars.live (the "Services"). By
using the Services, you agree to this Policy. If you disagree, please do not use the Services.
1. Key Highlights
- We collect only the personal information you voluntarily provide or that is generated by your use of the
Services.
- We do not collect "sensitive" personal data unless you provide it voluntarily and it is strictly necessary.
- We use your information to provide, improve, and secure the Services, communicate with you, and comply
with legal obligations.
- We retain data only as long as necessary for the purposes described below or as required by law.
- We may share your information with service providers (hosting, email delivery, analytics) and in legal or
business transfer situations.
- You may have rights to access, correct, delete, or object to processing. See Section 12.
- Security is important to us, but no method is 100% secure.
2. What Information We Collect
2.1 Personal information you provide
- Contact details such as name and email address (e.g., when you contact us or subscribe to updates).
- Optional information you choose to share in free-form fields.
2.2 Automatically collected information
- Device and usage data such as IP address, browser type, pages visited, timestamps, and referring URLs,
collected via cookies and analytics tools (see Section 14).
3. Mandatory vs. optional data
- Mandatory data: basic contact information needed to respond to inquiries or provide requested services.
- Optional data: any additional information you provide voluntarily. If you choose not to provide optional data,
some features may be limited.
4. How We Use Your Information
We process personal data to: (a) operate and deliver the Services; (b) respond to inquiries; (c) improve and
personalize the Services; (d) ensure security, prevent fraud and abuse; (e) comply with legal obligations; and
(f) communicate administrative updates and service-related messages.
5. Legal Bases for Processing (EU/UK)
Depending on your location, we rely on: consent; contractual necessity; legal obligation; and/or our legitimate
interests (e.g., securing and improving the Services), provided your rights are not overridden.
6. Categories of Recipients
We share personal data only as needed with:
- Hosting and infrastructure providers (e.g., cloud providers, CDN).
- Email and communication tools used for service messages.
- Analytics providers (see Section 14).
- Professional advisers (legal, accounting) and authorities when required by law.
- Parties to a business transaction (merger, acquisition, asset sale) subject to appropriate safeguards.
7. International Data Transfers
Your data may be transferred to and processed in countries other than your own, including countries outside
the EU/EEA that may not offer the same level of data protection. Where required, we implement appropriate
safeguards such as Standard Contractual Clauses. By using the Services, you understand that your
information may be transferred internationally as described here.
8. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected or as required by law. Typical retention periods are:
- Contact forms and business correspondence: up to 2 years.
- Marketing subscriptions: until you unsubscribe or your consent is withdrawn.
- Web server logs and security logs: up to 180 days.
- Analytics data: as configured by the analytics providers and only in aggregate form where possible.
If deletion is not immediately feasible (e.g., backups), we will store the data securely and isolate it from further processing until deletion is possible.
9. Security of Your Information
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, and destruction. However, no system is completely secure, and transmission is at your own risk.
10. Children
We do not knowingly collect personal information from individuals under 18. If you believe a child has provided personal information, please contact us at hello@shakuro.com so we can delete it.
11. Do Not Track
There is no industry standard for recognizing Do Not Track signals. We do not currently respond to DNT signals. If standards evolve, we will update this Policy.
12. Your Privacy Rights and How to Exercise Them
Depending on your location (e.g., EU/UK/Canada), you may have rights to:
- Access a copy of your personal data.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict certain processing.
- Request data portability.
- Withdraw consent where processing is based on consent.
To exercise these rights, contact us at hello@shakuro.com. We will respond within one month (30 days) or as required by applicable law. We may ask you to verify your identity.
13. California Privacy Notice (CCPA/CPRA)
We do not sell or share personal information as those terms are defined under the CCPA/CPRA. California residents may request: (a) access to categories and specific pieces of personal information; (b) deletion of personal information; and (c) correction of inaccurate personal information. To submit a request, email hello@shakuro.com. We will not discriminate against you for exercising your rights.
14. Cookies, Analytics, and Tracking Tools
We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand user behavior.
14.1 Categories of cookies we may use
- Strictly necessary cookies: required for core site functionality and security.
- Functional cookies: remember choices and preferences.
- Analytics cookies: help us understand how visitors use the site.
14.2 Analytics tools we use
- Google Analytics. Helps us understand how visitors use our site, including approximate location (based on IP), device/browser, pages viewed, and interactions. Google may process certain data as an independent controller. Learn more in Google’s Privacy Policy and terms, and how to opt out:
https://policies.google.com/privacy and https://tools.google.com/dlpage/gaoptout. GA Terms require us to disclose use of GA and cookies: https://marketingplatform.google.com/about/analytics/terms/us/.
- Hotjar. Helps analyze user interaction (e.g., clicks, scrolls, and general usage patterns) to improve usability. Hotjar’s cookies and privacy details:
https://help.hotjar.com/hc/en-us/articles/115011789248-Cookies-on-hotjar-com and
https://www.hotjar.com/legal/policies/privacy/.
14.3 Managing cookies
You can manage cookies via your browser settings and opt out of analytics as described above. Disabling
cookies may affect site functionality.
14.4 Pixels and similar technologies
We may use pixels or similar tracking technologies for analytics and performance measurement consistent
with this section.
15. Automated Decision-Making
We do not use automated decision-making or profiling that produces legal or similarly significant effects on
you.
16. Changes to This Policy
We may update this Policy from time to time. The updated version will include a "Last updated" date and
becomes effective when posted. If we make material changes, we may notify you (e.g., by posting a notice on
the site). Please review this Policy periodically.
17. Contact Us
If you have questions about this Policy or your personal data, or wish to exercise your rights, contact us at:
hello@shakuro.com
Address: SHAKURO LTD FZCO, DSO-IFZA, Dubai Digital Park building, Dubai Silicon Oasis, Dubai, United
Arab Emirates